Using “Big Data” in insurance

Held on Wednesday, May 3, 2017, 12.30-2.15pm

With support from Kemp Little


  • Markus Christen (UZH)

  • Andreas Spiegel (Swiss Re)

  • Paul Henninger (FTI Consulting)

  • Rich Folsom (Kemp Little)



“Big Data” is ubiquitous in insurance these days: in pricing, marketing, claim validation/fraud detection, claim processing and settlement… and probably everywhere else.

Few doubt its benefits – particularly on the fraud and settlement side. If fake (or excessive) claims are weeded out, we can all hope for cheaper premiums and fairer treatment. And with the Internet of Things finding its way into everything from cars to smoke detectors, a revolution in insurance may be upon us.

But it is not all positive. As both the FCA and Fed have warned, “Big Data” may open the door to unintentional discrimination. It might penalise those who shop around (or choose not to). And, if customer segmentation is taken too far, it may undermine the mutualisation of risk that underpins the whole idea of insurance.

How firms use data has, therefore, serious implications – which means that we are delighted to have been able to put together a panel of senior practitioners to discuss the issues:

  • Markus Christen is managing director of the Digital Society Initiative at the University of Zurich. He is leading a research programme on the societal, regulatory and ethical challenges of “Big Data” in insurance.
  • Andreas Spiegel is head of group sustainability risk at Swiss Re. He leads Swiss Re’s due diligence in areas of environmental and social risk.
  • Paul Henninger is a senior managing director in FTI Consulting’s data & analytics practice. He has particular experience around customer analytics, financial crime and fraud prevention.
  • Rich Folsom is a senior associate at Kemp Little. A commercial technology lawyer with a particular interest in big data, Rich is the author of a database model articulating clients’ data challenges.

How “Big Data” can and should be used (and what consumers should be told about it) is a debate of significant importance. If you (or a colleague) would like to join the discussion, please call the office on 020 7621 1056 or email Thanks to Kemp Little, we can promise sandwiches and light refreshments.

Many thanks,

Andrew Hilton